This Policy explains how More Classifieds Agency Ltd (KRA PIN P052383122S) charges for paid services on trade.more.co.ke. Basic registration and browsing are free.
Paid services
Paid services may include premium or featured listings, verified-supplier badges, subscription membership tiers, banner advertising, trade-lead access, and event or trade-mission packages. Current prices and what each includes are shown on the Portal's pricing page before you pay.
Currency and taxes
- 1Prices for Kenyan Users are quoted in Kenya Shillings (KES). International Users may be quoted in US Dollars (USD).
- 2Prices include VAT at the prevailing rate (currently 16%) unless stated otherwise.
- 3We issue a KRA-compliant eTIMS electronic tax invoice for every payment. Business Users should give their KRA PIN at checkout so it appears on the invoice.
- 4Foreign Users are responsible for any import duties, withholding taxes or bank charges in their own country.
Payment methods
- M-Pesa (Paybill, or STK push at checkout)
- Visa and Mastercard debit or credit cards, via our PCI-DSS compliant payment gateway
- Bank transfer to the account shown on your invoice (for annual plans and corporate packages)
We never ask for your M-Pesa PIN or full card details by phone, SMS, email or WhatsApp. Report any such request under the Anti-Fraud Policy.
Subscriptions and renewals
- 1Subscriptions are billed monthly, quarterly or annually, in advance.
- 2Where you choose auto-renewal, we will remind you by email at least 7 days before each renewal.
- 3You can cancel auto-renewal at any time in your account settings. Cancellation stops the next renewal; your plan stays active until the end of the paid period.
- 4We may change prices with at least 30 days' notice. The new price applies from your next renewal.
Failed or late payment
If a payment fails or an invoice is unpaid 14 days after its due date, we may pause the related paid features until payment is received. Your free account and data remain available.
Refunds
- Situation
- Cancellation within 48 hours of purchase, before the service is used or a listing goes live
- Refund
- Full refund
- Situation
- Duplicate payment or billing error by us
- Refund
- Full refund of the excess
- Situation
- Portal outage of more than 72 continuous hours caused by us
- Refund
- Pro-rata credit or refund for the lost period
- Situation
- Service partly used, or mid-term cancellation
- Refund
- No refund; access continues to period end
- Situation
- Account suspended or closed for breach of the Terms of Use or fraud
- Refund
- No refund
- Situation
- Event or trade-mission packages
- Refund
- As stated in that event's terms
| Situation | Refund |
|---|---|
| Cancellation within 48 hours of purchase, before the service is used or a listing goes live | Full refund |
| Duplicate payment or billing error by us | Full refund of the excess |
| Portal outage of more than 72 continuous hours caused by us | Pro-rata credit or refund for the lost period |
| Service partly used, or mid-term cancellation | No refund; access continues to period end |
| Account suspended or closed for breach of the Terms of Use or fraud | No refund |
| Event or trade-mission packages | As stated in that event's terms |
To request a refund, email billing@more.co.ke within 30 days of the payment with your invoice number and transaction code. Approved refunds are paid to the original payment method within 14 business days.
Disputes and chargebacks
Please contact us before raising a chargeback with your bank or M-Pesa. Most billing issues are resolved within 5 business days. We may suspend paid features while a chargeback is investigated.
Payments between Users
More Classifieds does not hold, process or guarantee payments for goods and services traded between Users, unless a specific escrow or payment service is offered on the Portal under separate terms. Buyers and sellers agree to their own payment terms and bear the risk of those payments.
Contact
Billing team: billing@more.co.ke, +254716404040